Amazon Ex-Employees Startup Spiral Lifts $2.4M from Trilogy
Seattle-based Spiral, an AI-powered customer feedback software startup, has raised $2.4 million in its latest funding round. An early-stage venture firm named Trilogy Equity Partners led this funding. Spiral is planning to use this fund to upgrade its software with additional features for feedback, chiefly its voice calls. Besides, it wants to accommodate technology-based on the Customer Relationship Management (CRM) platform.
Bezos Expeditions, a Jeff Bezos’ backed venture firm, Amazon product manager and co-founder of Venture Out Sean Sternbach, Techstars, Triphammer Ventures, Lookout co-founder Kevin Mahaffey and Ascend.VC has also participated in the funding round.
The former Amazon employees Andrew DiLosa and Elena Zhizhimontova, with the UI designer Ksenia Zhizhimontova, jointly founded Togethar in 2018, and they changed its name to Spiral later. Both the founders are Software Development Engineers and come with more than 8 years of experience.
The software engineer duo founded Spiral with the mission of making every company customer-centric, by detecting emerging problems of omnichannel customers via feedback. With the help of AI, they make sure it resolves the issues through constant feedback.
Trilogy Equity Partners is an early-stage investment firm based in Bellevue, Washington. It was founded in 2006 to build great companies over the time with the firmly held evergreen fund that aligns investments.The startup with its previous name has recently participated in the Alexa Accelerator Program organized by Amazon.
On Alexa Accelerator Demo Day, Spiral CEO Elena Zhizhimontova said, the feedback is the stepping stone for every firm for the growth and expansion of their business, but they never look into it. Spiral discovers major customer pain points that they had experienced with your products, she adds.
To improve the services, the three-member company also plans to hire several full-stack software engineers and data scientists in the coming year.