Elevio An Introduction
Elevio is an innovative customer success solution which is designed to help the businesses of all sizes in reducing customer effort. The platform provides a suite of solutions to improve how the product teams deliver knowledge to the consumer. It puts contextually appropriate support at the fingerprint of the consumer and delivers in path reports that help the business to pinpoint and remedy all consumer pain points.
It facilitates seamless consumer experience with the simplified content creation, delivery and improvement as well. It improves user education and up-skilling, reducing customer agitate, increasing engagement among users and support loads. It even ensures that the relevant support is promptly delivered to the right consumer.
Let us look at some of the features of Elevio:
Minimal support load
Elevio prioritizes the self-served to support and education in the assisted and labor-intensive support channels. This is done with the skills and knowledge that most of the consumers are happy at the time of helping themselves than contacting customer support. The solution even delivers the guidance and resources that consumer need, which also helps them to grow a lasting bond with the product. Apart from this, it also resolves issues that world have otherwise bombarded the other customer support channels. This makes life easier for both the customer and your support staff.
Simplified knowledge centered support
Elevio presents with a powerful tool called the Hub. T offers a conducive workspace where all the employees contribute to improving your documents. The feature takes into account the effort of every employee which makes it easy to maintain the documents that are much more accurate, comprehensive and up to date as they ought to be.
Instant contextual support
Elevio also comes up with the Assistant and Hotspots features. These features allow you to deliver, instant, pertinent support contents within your product. They remove the irritation of the consumers having to move offsite or even wait for the customer support staff to solve some of the simple issues. It allows the support staff to enhance your websites User Interface without the need for any specialized IT skills.
To Sum Up
Overall, Elevio offers the great features to be sued for reducing the customer efforts and providing the utmost support.